Selling your home can be one of the most stressful things you can do. If you haven’t bought and sold in some time you will likely find the housing market and conveyancing process very different to what you remember. A lot of people have stories about bad experiences they have had when selling and buying and it often comes down to the agent. It is imperative to have a friendly, diligent and hard-working agent who knows your local market and will assist you every step of the way. An agent who doesn’t drop the ball and is always working in your interests, not their own.
Why choose Burnetts Estate Agents?
The personal touch
If you were to analyse the approach we take to estate agency and business generally, you’d find us to be highly personable and empathetic to the needs of our clients; that we have time to listen with interest and that we believe passionately in providing the best service possible. We are straight-talking and give good, honest advice that is responsibly realistic rather than insincerely flattering. Too many agents are target driven and spend the majority of their efforts poaching clients and winning instructions, but not on actually selling the properties or looking after their clients once instructed.
As an independent agency, we have the flexibility to adopt whatever approach we feel is of greatest benefit to our clients. We know that every property is individual and we will treat it as such.
Communication is key. Too many times you hear people complaining about their estate agent because they can’t get hold of them or they feel they don’t know what’s going on. At Burnett’s, we know how important it is to maintain contact throughout the process, and our job is not done until keys are handed over – sometimes not even then!
Award Winning
Burnett’s have been Gold Award Winners of the Best Estate Agent Guide Awards in 2023 and 2024. Unlike some other estate agent awards, that you can effectively buy into, the BEAG Awards are given to selected estate agents who have been assessed for their quality of service through a comprehensive industry wide assessment. We have been selected for our Excellent standard of Marketing, Service and Results.
Your local agent
As a local agent, we have the knowledge and experience most suited to marketing your property. We specialise in the rural and village markets in and around our offices in Mayfield and Wadhurst. We are integrated with the local communities, trusted as the local experts, and we can better advise prospective purchasers coming from outside of the area.
We are now an exclusive member of the Relocation Agent Network, which means we have been specifically picked as the best agent covering our area to be part of a nationwide agent collective. We therefore have access to buyers registered with other highly regarded agents throughout the country. For example, if someone registers with one of the RAN agents in Tunbridge Wells or Sevenoaks but they are looking in a wider area, that agent refers the buyer to us so that we can assist them. Our reach is now in the same league as the larger corporate companies, who have always used their “national reach” or access to “London buyers” as a USP.
We strive to be the local expert and that’s what gives us the edge. We will have visited and sold a lot more properties in our area than most of our competitors, so we will have the knowledge and experience to know why properties sell for certain prices and what kind of buyer is looking here.
Quality not Quantity
Some agents focus all their efforts on getting as many properties on their books as possible, rather than serving them. In fact, some earn commission just for winning an instruction, or have targets in terms of the number of properties they have to get instructed on within a month, so they focus their efforts on that. Even those with the best intentions are often limited as to what they can do when they have a lot of properties on all at once, because they cover such a wide area and/or offer incentives to win lots of instructions, only to find they have no time to talk to their clients or stay on top of the progress of the marketing effort or sale.
As a local agent, specialising in a more focused area, we wont always have as many properties on our books as some of our bigger competitors, but this does mean that we can better serve those clients that we do have.
Knowledge is power.
We like to go the extra mile in terms of getting to know our properties and clients. Understanding your requirements and your property help us to help you. We will ask you to complete a Property Information Questionnaire about your property prior to marketing, and will ask questions about the property to more effectively be able to market it.
We carry out all of our own viewings, so you know the property is being sold by those who know it. That way we get to know our buyers a lot better as well and can more effectively match them to the right properties. Many agents either don’t accompany viewings or send out viewing staff who probably haven’t seen the property before or met with you and can’t answer any questions or be of any assistance other than gaining entry. With Burnett’s, you’ll know that the people showing your property are the people selling it and the ones who will be negotiating and handling the sale going forward.
Marketing power
Again, as an independent agent, we have the power to adapt our marketing to suit each individual property and we can discuss this with you and tailor it rather than imposing a set marketing package.
We advertise on all the major property portals including Rightmove, Zoopla and OnTheMarket, and are constantly looking at ways to improve our reach in terms of finding buyers for our clients.
We know that not every client has the budget to spend on marketing their property prior to selling it, and in the majority of instances we can offer a free of charge marketing package. If, however, you are able to invest in the marketing, there are a number of options we can discuss with you including drone photography and videos, walk-through tours and glossy brochures. We can discuss the benefits of these with you and tailor a marketing plan to suit you.
Recommended
Don’t just take our word for it. Take a look at our Google Reviews!